TERMS & CONDITIONS
Terms and Conditions
See below for our terms and conditions
Booking Terms and Conditions
The terms and conditions detailed below apply to all bookings at www.longlandshotel.co.uk or by third party booking agents or by individual hotel by telephone. When you make a booking, your contract (which shall include these terms and conditions) will be with Longlands Hotel Ltd, Tewitfield, Nr Carnforth, Lancashire, LA6 1JH.Reg in England no: 10083488
Longlands Hotel Ltd is a subsidiary of Barry Robinson Leisure Ltd , Longlands Hotel, Tewitfield, Nr Carnforth, Lancashire, LA6 1JH.
A deposit of 35% per stay is required at The Longlands at the time of booking. When booking through our own website the full amount 100% will be taken and held as a deposit.
Prior to the departure of the hotel you will be required to settle your account in full.
Cancellation in writing is required 2 days prior to guest arrival for full refund of deposit. Within 2 days the deposit is only refunded if Longlands re-lets the room.
Group bookings (4 rooms +), Christmas and New Year bookings require 4 weeks cancellation.
The 35% deposit will be retained by the hotel at all times. If you cancel your booking within 2 days of the arrival date 100% of your deposit will be refunded. Cancellation charges will be charged to your credit/debit card. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or make alternative arrangements with Longlands Hotel Ltd or cancel your reservation and receive a full refund of any monies which you have paid to Longlands in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation). For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
All prices are per room in £’s (unless otherwise stated). All prices include VAT at the current prevailing rate. Prices are subject to change without notice we reserve the right to alter your rate should a mistake be identified. Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. What the price includes: website prices include double/twin bedroom, single room for single guests, colour TV and en suite bathroom. Meals as outlined in the rate details. Prices shown on-line are not valid in conjunction with any other offer and until you receive your confirmation number are subject to change without prior notice.
Here at the Longlands we have a Function Suite, especially on a weekend we may have a wedding or celebration happening in the Hotel, we like to warn guests that there may be busy times in some of the public areas and some noise from the Function Suite. We do endeavour to keep the noise to a minimum but the Lapwing Rooms will experience some disturbance up until midnight. The Coach House Rooms will be quieter and less disrupted. If you feel this will be an issue during your stay please contact as soon as possible and we will try and accommodate your concerns. Please note the Kingfisher Cottages will not be affected by noise.
Best Rate Guarantee
We always offer the best rates if you book direct. You will not find a cheaper B&B rate anywhere else. We sometimes offer special dinner, bed and breakfast deals with a third party, but there will always be a B&B or other offer available which matches or is cheaper than that rate.
Early check in and late check outs
To check in early or check out late an additional charge of £10 will be required. Subject to availability.
From time to time Longlands Hotel Ltd will offer special accommodation rates and packages. The offers are subject to availability, cannot be used in conjunction with any other offer and are limited to stays within a specific date range. All accommodation offers are only available on new bookings and on a very limited amount of bedrooms.
Money Back Guarantee
We guarantee the best bed & breakfast rate, when you book directly with Longlands Hotel Ltd. If you find a better rate on the day of booking on any of our affiliate partner’s websites, (proof must be supplied by you) we will refund the difference upon prior agreement with our central reservations office.
Maximum value of £1000 of gift vouchers can be used per booking. Gift vouchers cannot be used in conjunction with any other offers. Gift vouchers cannot be used to pay for weddings or corporate functions. Only valid for 1 year from date of purchase.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Some of the hotels have a limited number of single rooms available. Certain hotels will accept single occupancy in double/twin rooms at a surcharge please contact the hotel directly.
Children ages 2-14 sharing a room with 2 full paying adults will be charged a maximum of £30.00 per child per night. This rate includes breakfast, camp bed, linen and towels. All children’s evening meals are charged as taken from either the children’s menu or the restaurant menu. Travel cots are available (please provide your own linen) and are charged at £10 per stay.
Longlands Hotel Ltd is able to accommodate dogs in rooms and cottages and at the manager’s discretion, at an extra charge of £15 per stay. This includes dog bowl, bed, towel, poo bags, doggy treats, local map of walks and the cleaning surcharge. Maximum of 2 dogs allowed per stay.
Car parking is free whilst you stay at Longlands Hotel Ltd; please provide your car registration number upon check in.
Checking In and Out & Arrival and Departure
All guests must provide a valid Credit or Debit Card upon check in and an email address if not previously provided . Hotel rooms are normally available from 2:00pm, cottages from 3.00pm on the day of arrival. Rooms must be vacated by 11:00am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager and a surcharge maybe applied.
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include a dinner offer a choice is available from the hotel’s table d’hôte menu. For the dinner, bed and breakfast rate there is an allowance of £25 each guest, should you go over this amount you will be obliged to pay the extra. Please note certain dishes may carry a supplement charge. There is no refund for meals which are not taken by guests.
Any damage incurred by you or your party during your stay in the hotel, will be charged to your credit card.
Please advise the hotel of any special dietary needs or other requirements; including mobility issues, you may have prior to arrival. Please note our kitchen is not allergen free.
Whilst every effort is made to fulfill your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.
Complaints or Comments
Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that all reasonable efforts can be made to resolve the situation at the time. Problems which cannot be resolved there and then should be notified in writing to The General Manager.
Third party suppliers
Elements of your break may include service supplied by third parties (for example beauty treatments, bicycle bike hire etc.). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third party Terms and Conditions soon after making a booking if your break includes such items.
Accuracy of Details
While we have tried to ensure that all information about Longlands Hotel Ltd is accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and Longlands Hotel Ltd cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.
Your privacy and security is important to Longlands Hotel Ltd when visiting our site. Longlands Hotel Ltd will not loan, rent or sell your personal details to any third parties without your prior consent and will comply with all data protection legislation in force from time to time with regard to the treatment of any data it collects using the website.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Longlands Hotel Ltd shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of it’s suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, war, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.
Longlands Hotel Ltd, Tewfield, Nr Carnforth, Lancashire, LA6 1JH
Tel: 01524 781256
Fax: 01524 781004
Company No: 10083488
VAT No: 239-9642-60